Dkwingame Terms & Conditions – What You Need to Know Before You Play

These terms and conditions constitute a legally binding agreement between dkwingame and its users. By accessing dkwingame's website or mobile app, you are deemed to have accepted all of these terms.

Key terms used in this document and what they mean:

• "Platform" refers to the dkwingame website, mobile app, and all associated services.
• "Member" or "User" refers to any individual who has registered and opened an account with dkwingame.
• "Bet" refers to the decision to stake money on the outcome of a sporting event.
• "Wallet" refers to the balance held within your account, which changes through deposits, withdrawals, and bonuses.
• "Wagering Requirement" refers to the total amount that must be wagered before bonus funds can be withdrawn.

Dkwingame operates under an international gaming licence. The platform is legally registered and is obligated to comply with the rules of its licensing authority. Users are solely responsible for ensuring their use of the platform complies with the laws of their own country.

The following requirements must be met to open an account with dkwingame:

• You must be at least 18 years old. A national ID card or passport may be requested at any time for age verification purposes.
• Each person may only register one account. If multiple accounts are found to belong to the same individual, all accounts and their associated balances will be cancelled.
• The name, address, and contact details provided at registration must be accurate. Opening an account with false information is strictly prohibited.
• Keeping your account password confidential is your sole responsibility. Any consequences arising from sharing your password with others are entirely your own.

KYC (Know Your Customer) verification: identity verification is required before large withdrawals. You will need to submit photos of both sides of your national ID along with a selfie. Verification is typically completed within 24 business hours.

The following rules apply to all betting activity on dkwingame at all times:

• Once a bet is confirmed, it cannot be changed or cancelled unless a cash-out offer becomes available.
• Payouts are calculated based on the odds at the time each bet was placed.
• If a technical error causes incorrect odds to be displayed, dkwingame reserves the right to void any bets placed at those odds.
• If one event in an accumulator or parlay bet is cancelled, that selection is removed from the bet slip and the remaining odds are recalculated.
• Placing opposing bets on the same event to guarantee a profit (arbitrage betting) is strictly prohibited.

If a match is cancelled or postponed: if the match does not start within the specified timeframe, stakes will be refunded. If a match is abandoned mid-way, bets will be settled based on the amount of play completed and the official result. If the result is determined by DLS or any other alternative method, that result stands as final.

If a bet is not confirmed due to a network interruption during live betting, assume the bet was not placed. If you do not receive a confirmation message, try again or contact support.

The following rules apply to all financial transactions on dkwingame:

• Deposits must be made from your own mobile banking number registered to your account.
• Minimum deposit is ৳50 (bKash/Nagad). Maximum limits vary depending on the payment method.
• The minimum withdrawal amount is ৳200. Withdrawals are typically processed within 5 minutes to a maximum of 24 hours.
• KYC verification must be completed before your first withdrawal.
• Deposited funds must be wagered at least once before a withdrawal can be made.

There are no additional fees for deposits. Withdrawals are generally free, though mobile banking operators may charge their own fees. Network fees apply to crypto withdrawals.

The following general terms apply to all bonus and promotional offers on dkwingame:

• Each bonus comes with its own wagering requirements. Typically, you must wager between 5 and 30 times the bonus amount, as specified in the relevant offer.
• Winnings generated from bets placed with bonus funds are credited to the bonus wallet and cannot be withdrawn until the wagering requirement has been met.
• Each promotion may only be used once per person.
• Once a bonus has been claimed, it cannot be reversed. Please read the terms carefully before accepting any bonus.
• Dkwingame reserves the right to modify, suspend, or cancel any bonus or promotion at any time.

Cashback offers: weekly or monthly cashback is credited directly to your main wallet and can generally be withdrawn without any wagering requirements. However, check the specific terms of each cashback offer separately.

Dkwingame believes entertainment should be enjoyable, not addictive. That is why we encourage every member to play responsibly.

• Set daily, weekly, or monthly deposit limits directly from the app settings.
• Set a session timer – the app will automatically log you out after the specified time.
• You can set a voluntary temporary break (7 days to 6 months) or a permanent self-exclusion at any time.
• Once self-exclusion is activated, it cannot be cancelled before the specified period ends.

Dkwingame's responsible gaming team operates 24/7. If a member feels they should not increase their gaming limits, that request will always be respected. For more information, The Responsible Gambling page View.

Dkwingame reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Operating multiple accounts.
• If false information is provided at the time of registration.
• Engaging in fraudulent activity or using bots.
• Violating bonus terms or misusing a bonus.
• If proof of age below 18 is found.
• If evidence of money laundering or illegal activity is found.

To close your account, simply contact us via support chat or email support@dkwingame.best. The account will be closed once all outstanding winnings and balances have been settled.

Dkwingame collects your personal information solely for the purpose of operating and improving the platform. Your data is never sold or rented to third parties.

• Registration details, transaction history, and betting records are stored on secure servers.
• All data transfers are secured with 256-bit SSL encryption.
• Your information is never shared with any third party, except where legally required by authorities.

For more details, visit our Privacy Policy Read.

Dkwingame is not liable for any losses arising from the following circumstances:

• If a bet is not completed due to loss of internet connection.
• If service is disrupted due to an issue with the member's device or network.
• If a member's password or account details are compromised due to their own negligence.
• Service disruptions caused by earthquakes, floods, or other natural disasters.

If you have a complaint, contact us first via support chat or at support@dkwingame.best. Most issues are resolved within 48 business hours.

If an issue cannot be resolved through support, you may use the dispute resolution process provided by the licensing authority. This information is available in your account settings.

• Complaint deadline: within 30 days of the incident.
• When submitting a complaint, please include the date, time, bet or transaction ID, and a full description of the issue.
• A final decision will be communicated after the matter has been investigated based on the information provided.

Members also have the right to refer disputes against dkwingame's decisions to an independent third-party mediator.